1 Introduction
This Privacy Policy ("Policy") is issued by J3Live ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at j3live.cam ("the Platform"). This Policy governs the collection, use, storage, disclosure, and protection of personal data submitted to or collected by j3live in connection with your use of our services.
J3live is committed to protecting the privacy and personal data of all users, including registered players, website visitors, and individuals who contact us for support purposes. Our data practices are built around internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, and accountability.
By accessing the j3live platform, creating an account, or otherwise engaging with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform.
2 Definitions
For the purposes of this Privacy Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, date of birth, payment details, and device identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction. |
| "Data Controller" | J3Live — the entity that determines the purposes and means of processing personal data collected through the platform. |
| "Data Processor" | A third party that processes personal data on behalf of J3Live under a data processing agreement, such as a payment gateway provider or cloud hosting service. |
| "KYC Data" | Identity and age verification documents provided by you to satisfy j3live's Know Your Customer obligations, including government-issued identification documents and proof of address. |
| "Cookies" | Small text files stored on your device by the j3live platform for purposes including session management, analytics, and personalisation. |
| "Services" | All products, games, betting markets, promotions, support functions, and other features offered by j3live through the Platform. |
3 Personal Data We Collect
J3live collects the following categories of personal data in connection with your use of the platform:
3.1 Registration & Account Data
- Full legal name
- Date of birth (for age verification purposes)
- Email address
- Mobile phone number
- Username and password (stored in encrypted form)
- Country and city of residence
3.2 KYC Verification Data
- Government-issued identification documents (e.g., Malaysian MyKad, passport, driving licence)
- Proof of address documentation
- Proof of payment method (e.g., e-wallet account screenshot, bank statement)
- Selfie or facial image for identity matching (where required)
3.3 Financial & Transaction Data
- Deposit and withdrawal transaction records, including amounts, timestamps, and payment method used
- E-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay account references)
- Bank account details or FPX/DuitNow reference numbers used for transactions
- Cryptocurrency wallet addresses where applicable
3.4 Usage & Technical Data
- IP address and approximate geolocation
- Device type, operating system, and browser information
- Session logs, including login times, pages visited, and games played
- Betting history and wagering records
- Communication records with our customer support team
3.5 Marketing Preferences
- Communication preferences and marketing opt-in/opt-out status
- Promotional responses and bonus claim history
4 How We Collect Your Data
J3live collects personal data through the following means:
- Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion.
- Automatically: Through cookies, web beacons, and server logs when you visit and interact with the j3live platform. This includes device identifiers, IP addresses, and session data.
- From third-party payment providers: When you process a transaction via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, or any other supported payment method, transaction confirmation data may be shared with us by the payment provider.
- From identity verification services: Where we engage third-party KYC or age verification providers to confirm the identity and age of our users.
- From fraud prevention services: Risk signals and verification flags may be shared by fraud detection partners to protect the integrity of our platform.
5 Legal Basis for Processing
J3live processes your personal data on the following legal bases, as applicable:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contract Performance | Account creation, transaction processing, bonus administration, customer support, and all activities necessary to deliver the services you have contracted with us to receive. |
| Legal Obligation | KYC and age verification, anti-money laundering (AML) checks, record retention for regulatory compliance, and reporting to competent authorities where required by law. |
| Legitimate Interests | Fraud detection and prevention, platform security, responsible gambling monitoring, analytics for platform improvement, and maintaining the operational integrity of j3live. |
| Consent | Marketing communications by email or SMS (where you have opted in), and the placement of non-essential cookies on your device. |
6 How We Use Your Personal Data
J3live uses the personal data it collects for the following purposes:
- Account administration: To create and maintain your player account, verify your identity, and ensure the accuracy of your account details.
- Service delivery: To enable your participation in casino games, sports betting, live dealer games, and all other features of the j3live platform.
- Payment processing: To facilitate deposits and withdrawals through your chosen payment method, whether via Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Public Bank, or any other supported method.
- Regulatory compliance: To fulfil our obligations under applicable international gaming licensing requirements, including anti-money laundering (AML) verification and age enforcement.
- Responsible gambling: To monitor patterns of play that may indicate problem gambling behaviour, enforce deposit and loss limits requested by users, and process self-exclusion requests.
- Fraud prevention & security: To detect and prevent fraudulent, abusive, or unlawful activity on the platform, including account takeover attempts and payment fraud.
- Customer support: To respond to your enquiries, resolve disputes, and maintain records of support interactions.
- Marketing communications: Where you have opted in, to send you relevant promotions, bonus offers, and platform news by email or SMS. You may withdraw consent at any time.
- Platform analytics & improvement: To understand how users engage with j3live and to improve the usability, performance, and content of the platform over time.
7 Data Sharing & Third-Party Disclosure
J3live does not sell your personal data to third parties under any circumstances. We may share your personal data with the following categories of recipients, strictly where necessary and under appropriate data protection safeguards:
- Payment service providers: Providers of payment processing infrastructure (including gateway operators for Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and banking partners) receive transaction data necessary to process your deposits and withdrawals.
- Identity verification providers: Third-party KYC service providers who assist us in verifying the identity and age of our users. These providers process your KYC documents under strict confidentiality obligations.
- Cloud hosting & IT infrastructure providers: Providers of data storage, server infrastructure, and platform technology services. All such providers are bound by data processing agreements that restrict the use of your data to the specific service being delivered.
- Fraud prevention & AML compliance services: Risk management and compliance technology providers who help us detect suspicious activity and meet our anti-money laundering obligations.
- Regulatory authorities and law enforcement: Where we are legally required to disclose user data in response to a court order, regulatory directive, or lawful law enforcement request.
- Professional advisers: Legal counsel, auditors, and compliance consultants engaged by j3live under strict professional confidentiality obligations.
In all cases where personal data is shared with a third-party processor, j3live takes reasonable steps to ensure that appropriate contractual protections are in place, consistent with international data protection standards.
8 Cookies & Tracking Technologies
The j3live platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. By continuing to use the platform, you consent to the use of cookies as described below.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens. Cannot be disabled as they are essential to platform functionality. | Session / Short-term |
| Functional | Language preferences, display settings, saved game preferences. Enhance user experience but are not essential. | Up to 12 months |
| Analytics | Aggregate usage statistics to understand how users navigate the platform and where improvements can be made. Data is anonymised. | Up to 24 months |
| Marketing / Targeting | Used only where you have given explicit consent. May track interactions to deliver relevant promotional content. Opt-out available at any time. | Up to 12 months |
You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the j3live platform. For the avoidance of doubt, j3live does not use cookies to track your activity on third-party websites.
9 Data Retention
J3live retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and operational requirements. Specific retention periods include:
- Account data: Retained for the duration of your active account and for a minimum of 5 years following account closure, in compliance with anti-money laundering record-keeping obligations.
- KYC documents: Retained for a minimum of 5 years from the date of collection or the date of your last transaction, whichever is later.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction, for AML and financial compliance purposes.
- Support communications: Retained for a minimum of 2 years from the date of your last interaction with our support team.
- Marketing data: Retained until you withdraw your consent to marketing communications, following which it will be deleted or anonymised within 30 days.
- Cookie and analytics data: Retained in accordance with the durations specified in Section 8 above.
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to any identifiable individual.
10 Data Security
J3live implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the j3live platform
- Encrypted storage of all sensitive account data, including passwords (which are hashed and never stored in plain text)
- Restricted internal access to personal data on a strict need-to-know basis
- Regular security audits and penetration testing of the platform infrastructure
- Two-factor authentication options available for player accounts
- Continuous monitoring for suspicious login activity and automated alerts for anomalous account behaviour
In the event of a personal data breach that is likely to result in risk to your rights or interests, j3live will notify affected users within a reasonable timeframe in accordance with applicable data protection obligations.
11 Your Data Rights
Subject to applicable law and the limitations of our regulatory obligations, you hold the following rights in respect of your personal data held by j3live. To exercise any of these rights, please contact our support team using the details in Section 15.
J3live will respond to all verifiable data rights requests within 30 days of receipt. In cases of complexity or high volume, this period may be extended by a further 60 days, and you will be notified accordingly.
12 Children & Minors
The j3live platform is strictly intended for adults aged 21 years of age and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of the account registration and KYC process.
If j3live discovers that personal data has been inadvertently collected from an individual who does not meet the minimum age requirement, that data will be deleted immediately, the associated account will be closed, and any funds held in that account will be returned to the applicable payment method in accordance with our standard procedures.
13 International Data Transfers
J3live operates as an internationally licensed online gaming platform. Your personal data may be transferred to, stored in, or processed in countries outside Malaysia. This may include countries where the data protection laws differ from those in your country of residence.
Where such transfers occur, j3live takes reasonable steps to ensure that appropriate safeguards are in place to protect your personal data, including the use of contractual protections with relevant data processors and the application of data minimisation principles.
By using the j3live platform and providing your personal data, you acknowledge and consent to the potential transfer of your data to international jurisdictions as described above.
14 Amendments to This Policy
J3live reserves the right to update or amend this Privacy Policy at any time. The most current version of this Policy will always be published on this page, together with the effective date of the most recent update.
Where amendments are material — meaning they significantly affect how your personal data is processed or the rights available to you — j3live will endeavour to provide advance notice via email or an in-platform notification prior to the changes taking effect.
Your continued use of the j3live platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amended Policy, you should cease using the platform and may request account closure.
This Privacy Policy was last updated on 1 January 2026. This version supersedes all previously published versions of the j3live Privacy Policy.
15 Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the j3live Data Protection team through the following channel:
Email (plain text — not a clickable link): [email protected]
Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
Live Chat: Available 24/7 via the j3live platform
Response Time: We aim to acknowledge all privacy-related requests within 5 business days and resolve them within 30 days.
For matters relating to responsible gambling, self-exclusion, or account restrictions, please refer to our dedicated Responsible Gambling page.
For general terms of service and account eligibility queries, please refer to our Terms & Conditions page.