J3Live Terms & Conditions

1 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "User", "you") and J3Live ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at j3live.cam ("the Platform" or "the Site").

J3live is an internationally licensed online gaming operator offering a range of services including casino games, live dealer games, sports betting, and related promotional programmes. Our platform is designed and operated specifically for the Malaysian market and the broader Southeast Asian region.

These Terms apply to all aspects of your use of the j3live platform, including but not limited to account registration, deposits and withdrawals, participation in games and sports betting, claiming bonuses and promotions, and interactions with our customer support team.

If you do not agree to any part of these Terms, you must not access or use the j3live platform. Continued use of the platform following notification of any amendments to these Terms constitutes your acceptance of the revised Terms.

2 Definitions

For the purposes of these Terms, the following definitions apply unless context requires otherwise:

3 Acceptance of Terms

By accessing, registering on, or otherwise using the j3live platform in any capacity, you acknowledge that you have read these Terms in their entirety and agree to be legally bound by them. This acceptance is a condition of accessing j3live's services.

Your acceptance of these Terms also constitutes your acceptance of the following associated policies, which are incorporated by reference:

• The J3Live Privacy Policy, accessible at /privacy-policy
• The J3Live Responsible Gambling Policy, accessible at /responsible-gambling
• Any game-specific or promotion-specific terms communicated to you at the time of participation

Where any conflict exists between these Terms and specific promotion or game terms, the more specific terms shall prevail in respect of the particular subject matter, unless otherwise stated.

4 Account Eligibility

To be eligible to register an account and use the j3live platform, you must satisfy all of the following criteria at the time of registration and throughout your use of the Services:

1. You are a natural person aged 21 years of age or older. Corporate entities may not register personal player accounts.
2. You are registering and accessing the platform on your own behalf and for personal, recreational use only — not on behalf of any third party.
3. You are not a resident of, or located in, any jurisdiction where participation in online gambling is explicitly prohibited under applicable local law. You accept sole responsibility for determining the legality of online gambling in your jurisdiction prior to registering.
4. You are not a current employee, director, officer, contractor, or immediate family member of any employee of J3Live or any of its affiliated entities.
5. You do not already hold an active account on the j3live platform. Each individual may hold only one (1) registered account. Duplicate accounts may be suspended without notice.
6. You have not previously been excluded from the j3live platform through a self-exclusion request or been permanently banned for breach of these Terms.

5 Account Registration & KYC Verification

During the account registration process, you are required to provide accurate, truthful, and complete information including your full legal name, date of birth, email address, and contact number. You must not provide false, incomplete, or misleading information at any stage of registration.

J3Live reserves the right to request Know Your Customer (KYC) documentation at any time, including but not limited to: government-issued photo identification (such as a Malaysian MyKad, passport, or driving licence), proof of address, and proof of payment method. This requirement applies particularly before processing withdrawal requests above certain thresholds.

You are solely responsible for:

• Maintaining the confidentiality of your account login credentials (username and password)
• All activity conducted through your account, whether authorised by you or not
• Updating your account details promptly if any of your registered information changes
• Notifying j3live support immediately if you suspect any unauthorised access to your account

J3live will not be held liable for any losses arising from your failure to safeguard your login credentials or your failure to notify us of unauthorised access in a timely manner.

6 Deposits & Withdrawals

J3live supports a range of payment methods for both deposits and withdrawals, including but not limited to: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, direct bank transfer, and select cryptocurrencies including BTC, USDT, and ETH. Available methods may vary at any time and are subject to change without prior notice.

Deposits:

• Minimum deposit amounts are displayed on the deposit page within your account dashboard and may vary by payment method.
• Deposits are generally credited to your account balance in real time, subject to processing times of the relevant payment provider.
• J3live does not accept deposits from credit cards that attract cash advance fees or from payment methods registered in a name other than your own verified account name.
• The Company reserves the right to request verification of any deposit source at its discretion.

Withdrawals:

• Withdrawal requests are processed subject to successful completion of KYC verification. Unverified accounts may not process withdrawals.
• Withdrawals to e-wallets (Touch 'n Go eWallet, Boost, GrabPay) are typically processed within 5 minutes of approval. DuitNow/FPX transfers are typically processed within 5–15 minutes. Direct bank wire transfers are typically processed within 15–60 minutes. These are indicative timelines and are not guaranteed service level agreements.
• Withdrawals must be made to an account or wallet registered in your verified name. Withdrawals to third-party accounts are not permitted.
• J3live reserves the right to conduct additional verification checks prior to processing any withdrawal request.

7 Bonuses & Promotions

J3live offers a range of bonuses and promotional programmes including welcome bonuses, reload bonuses, cashback offers, referral bonuses, birthday bonuses, and VIP programme rewards. Each promotion is subject to its own specific terms and conditions, which will be communicated to you at the time the promotion is offered or claimed.

General conditions applicable to all bonuses unless otherwise specified:

• Bonuses are available to registered, verified accounts only. One bonus per promotion, per player, per household, per IP address, per device.
• Wagering requirements must be met in full before any portion of Bonus Funds may be converted to withdrawable Real Money Funds.
• J3live reserves the right to withdraw or modify any promotional offer at any time without prior notice.
• Attempting to abuse any promotion — including through duplicate accounts, bonus exploitation, or coordinated betting — will result in forfeiture of the bonus and any related winnings, and may result in account suspension.
• Bonus funds that remain unclaimed or that fail to meet wagering requirements within the specified validity window will expire and be removed from your balance.
• J3live's decision on all bonus and promotional matters is final.

8 Betting Rules & Game Conduct

All bets placed on j3live are subject to the rules applicable to the specific game or betting market. These rules are displayed within each game or betting section of the platform. It is your responsibility to familiarise yourself with the applicable rules before placing any wager.

• All bets are accepted subject to the maximum stake limits specified for each game or market.
• J3live reserves the right to void or limit any bet that is placed as a result of an error, technical fault, or manifest pricing mistake. Where a bet is voided, the staked amount will be returned to your account.
• In-play sports bets are accepted in real time and are final once confirmed. No cancellations are permitted after confirmation of a live bet.
• J3live's game results are determined by certified Random Number Generator (RNG) technology for casino games, and by the outcomes of the relevant live sporting events for sports betting. The Company does not alter or manipulate game or sports outcomes.
• Any attempt to exploit software vulnerabilities, game errors, or pricing discrepancies constitutes a breach of these Terms and may result in account suspension.

9 Prohibited Conduct

The following conduct is strictly prohibited on the j3live platform and constitutes a material breach of these Terms:

• Registering more than one account, whether under your own name or any other identity
• Providing false, misleading, or fraudulent information during registration or KYC verification
• Using automated software, bots, scripts, or any other artificial means to interact with the platform
• Engaging in any form of collusion, match-fixing, arbitrage betting, or coordinated exploitation of promotions
• Using the platform for any money laundering activity or for any purpose that violates applicable anti-money laundering laws
• Conducting chargebacks or payment reversals on deposits that have been used for wagering
• Attempting to access or interfere with the accounts of other users
• Engaging in abusive, threatening, or harassing behaviour towards j3live staff or other users via any communication channel

10 Intellectual Property

All content on the j3live platform — including but not limited to software, source code, design elements, graphics, logos, trademarks, game assets, text, and multimedia content — is the exclusive intellectual property of J3Live or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, recreational purposes only, strictly in accordance with these Terms. This licence does not permit you to copy, reproduce, modify, distribute, reverse-engineer, or create derivative works from any content on the platform.

Any unauthorised use of j3live intellectual property is prohibited and may result in civil and criminal liability under applicable law.

11 Limitation of Liability

To the maximum extent permitted by applicable law, J3Live, its directors, officers, employees, contractors, licensors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of, or inability to use, the platform or its services.

This includes, without limitation, losses arising from: technical errors, platform downtime, delayed or failed transactions, game malfunctions, or interruptions to third-party payment provider services.

J3live's total liability to you in connection with any single incident or series of related incidents shall not exceed the total amount of Real Money Funds held in your account at the time the relevant incident occurred.

J3live makes no warranty that the platform will be continuously available, error-free, or free of viruses or other harmful components. The platform and all services are provided on an "as is" and "as available" basis.

12 Account Suspension & Termination

J3live reserves the right, at its sole discretion, to suspend, restrict, or permanently terminate any user account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms or associated policies
• Failure to complete KYC verification within a reasonable time following a request
• Reasonable suspicion of fraudulent activity, money laundering, or unauthorised account use
• A confirmed chargeback or payment dispute initiated by the User
• Discovery that the User is under 21 years of age
• Court order, regulatory directive, or other legal requirement

Upon termination of your account, J3live will, subject to any investigation or legal hold requirements, return the remaining Real Money Funds balance (net of any forfeitures due to Terms breach) to the User's verified payment method.

You may request voluntary account closure at any time by contacting our support team. Self-exclusion requests are handled separately under our Responsible Gambling Policy.

13 Responsible Gambling

J3live is committed to promoting responsible gambling practices. We provide a range of tools to help players manage their gaming activity, including deposit limits, loss limits, session time reminders, cool-off periods, and self-exclusion options. These tools are available at no charge to all registered users.

Gambling should be treated as a form of entertainment and not as a means of generating income or resolving financial difficulties. If you feel that your gambling has become unmanageable, we strongly encourage you to make use of our self-exclusion facility and seek professional support.

For further information on responsible gambling tools and self-exclusion procedures, please refer to our dedicated Responsible Gambling page.

14 Privacy & Data Protection

The collection, storage, and processing of your personal data by j3live is governed by our Privacy Policy, which is incorporated into these Terms by reference and is accessible at /privacy-policy.

By registering on j3live and using our Services, you consent to the collection and processing of your personal data in the manner described in the Privacy Policy. Your personal data will be used for the purposes of account management, KYC verification, transaction processing, marketing communications (where opted in), and fraud prevention.

J3live will not sell your personal data to third parties. Data is shared only with trusted service providers, payment processors, and regulatory authorities where required by law.

15 Amendments to These Terms

J3live reserves the right to amend, update, or replace these Terms and Conditions at any time. The most current version will always be published on this page, together with the date of the most recent update.

Where amendments to these Terms are material — meaning they affect your rights or obligations in a significant way — j3live will endeavour to provide reasonable prior notice via email or in-platform notification. Your continued use of the platform following publication of any amended Terms constitutes your acceptance of those amendments.

If you do not agree with any amended Terms, you must discontinue use of the platform and may request account closure by contacting our support team.

16 Governing Law & Dispute Resolution

These Terms and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which J3live holds its international gaming licence.

In the event of a dispute, you are encouraged to first contact j3live's customer support team, which will make reasonable efforts to resolve the matter informally and in good faith. If the dispute cannot be resolved through direct communication, it shall be subject to binding arbitration in accordance with the rules applicable in j3live's licensing jurisdiction.

Nothing in this clause shall prevent J3live from seeking injunctive or other equitable relief from any court of competent jurisdiction for matters involving intellectual property, fraud, or urgent enforcement matters.

17 Contact Us

If you have any questions, concerns, or requests relating to these Terms and Conditions, you may contact the j3live support team through the following channel:

For responsible gambling concerns or self-exclusion requests, please refer directly to our Responsible Gambling page for dedicated contact details and resources.

These Terms and Conditions were last updated on 1 January 2026. The version published on this page supersedes all prior versions.